If you are not completely satisfied with the items on your order, you may return them within 30 days of delivery. Returns must be in new, unwashed, and resalable condition with all original manufacturers tags still attached to receive a full refund. Items returned to She Worx Supply that do not meet the above requirements will be assessed a restocking fee at our discretion or returned to customers at their expense. The return of defective, mislabeled, or incorrect items must be authorized by a She Worx Supply customer service representative, and be reported within 10 days of receiving your order. Instructions, shipping labels and replacements will be handled on a case-by-case basis to ensure quality service and satisfaction. We have the same return policy for 1st quality and Factory 2nd merchandise